Refund Policy

Last updated: November 1, 2025

At GameVista, we are dedicated to providing high-quality editorial content, game reviews, mobile gaming insights, and digital services. While most of our content is available for free on leveluplegends.world, we may occasionally offer paid features, subscriptions, premium memberships, or digital products. This Refund Policy explains your rights regarding refunds and cancellations for any paid offerings on the Website. We aim to ensure your experience is fair, transparent, and satisfying.

1. Scope of This Policy

This Refund Policy applies to all paid products and services offered by GameVista, rather than to third-party game developers or stores. Since our content is primarily editorial, our paid services are typically limited to subscriptions for exclusive analyses, personalized gaming tips, downloadable reports, ad-free experiences, or similar digital benefits. For all such Services, the terms below apply.

2. General Refund Policy

You have the right to request a full or partial refund of your payment within fourteen (14) calendar days from the date of purchase, in compliance with consumer protection regulations in certain countries. In the EU (if applicable), you may have the standard 14-day distance selling period right of withdrawal. However, please note that digital content provided digitally and downloaded or streamed may lose this right once you access the content, depending on local law. We offer refunds based on the conditions described in this document:

3. Refund Eligibility and Timeline

To request a refund, you must meet the following criteria:

• You purchased a Service or digital product from GameVista directly (not through an app store or third-party marketplace, where that platform's own refund policy governs);
• Your request is submitted within 14 calendar days from the date of the original purchase;
• You have not used, consumed, or fully downloaded the digital product in a way that prevents its return, unless the product is defective or not as described;
• If the Service was subscription-based, you have not received more than 30 days of active benefits; refunds after this period are prorated based on unserved subscription time;
• You provide valid proof of purchase (order ID, email used, or receipt).

If you are requesting a refund after the 14-day period due to a technical error, billing discrepancy, or services not rendered, we may still consider your request at our sole discretion. Prompt submission of complaints increases the chances of favorable resolution.

4. Non-Refundable Items and Exceptions

Certain types of payments or goods are clearly non-refundable, unless otherwise required by applicable law:

• Donations or voluntary tips made to support GameVista;
• Physical goods (if any are ever offered) under which shipping has begun, except in cases of damage in transit;
• Any product that has been consumed, redeemed, or fully used, such as a digital code or voucher that has been activated or redeemed;
• Any part of an order that has already been finalized and cannot be reversed, such as pay-per-click affiliate purchases;
• If you violate our Terms & Conditions, especially regarding abuse of the refund policy (e.g., repeated refund requests);
• Any discounts applied at the time of purchase are forfeited if a refund is granted; refunds are issued to the original payment method less any transaction charges.

5. How to Request a Refund

If you believe you are eligible for a refund, please contact our customer support team by email at [email protected] with the subject line "REFUND REQUEST" and include the following information:

• Your full legal name (must match the payer);
• The email address used for the purchase;
• Purchase date and order transaction number;
• A detailed description of the issue (e.g., subscription purchased by mistake, content unavailable, billing error);
• Any screenshots or documents supporting your request (if applicable).

Our team will acknowledge your request within 48 business hours and provide a definitive response within five (5) to ten (10) business days after our internal investigation.

6. Refund Processing

Once your refund is approved, we will process the refund to your original payment method within seven (7) to fourteen (14) business days. Depending on your financial institution, it may take additional time for the refund to appear in your account (generally up to 10 business days for credit cards and longer for international payments). We will notify you by email with a refund confirmation. If your payment was made through a third party (such as PayPal or Google Pay), the respective platform's processing durations apply.

7. Membership Subscriptions

For monthly, quarterly, or yearly subscriptions, you may cancel your subscription at any time from your account dashboard or by contacting support. Upon cancellation:

• Future recurring billing stops immediately;
• Access to premium content continues until the end of the current billing cycle;
• If you cancel within the 14-day initial purchase, you receive a full reimbursement;
• If you cancel midway through your subscription, you may receive a pro-rata refund for the unserved portion, at our discretion;
• Special promotions may have their own terms; please read promotional material carefully.

8. Digital Product Refunds

For downloadable products (such as e-books, guide PDFs, or exclusive reports), refunds are only available if the download link is broken, the file is corrupted, or the product materially fails to match its description. In such cases, we may first offer you a working link or replacement file, or, at your preference, a full refund. Downloading or accessing the product counts as use, so full refunds may not be issued after successful download unless the defect is proven.

9. Recurring Billing Errors

If you notice an unauthorised charge on your account or are mistakenly double-charged, please contact our billing team immediately. Our policy is to investigate and resolve duplicate charges within 5 business days. We will refund any overcharge in full, and we will not penalize you for errors that are clearly our fault. Please monitor your statements and update your payment details to avoid errors in the future.

10. Contact Information

All refund requests and queries should be directed to:

GameVista Refund Department
Email: [email protected]
Phone: +6855662115065
Address: 37, Yadunandan Apartments, EddiePur, Vishakhapattanam, Pin 469840, India

We encourage you to reach out before starting any payment dispute with your bank to give us the opportunity to resolve the issue directly and efficiently.

11. Disputes and Chargebacks

We strive to avoid disputes. If you opt to contact your bank or credit card company instead of us, please be aware that we will comply with the dispute process. By requesting a chargeback without first filing a refund request, you may forfeit further access to certain services, and we may suspend your account. Our goal is to ensure you receive the services you paid for, and we are committed to honest resolution.

12. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our offerings, legal requirements, or operational procedures. The latest revision will always be available on this page with an updated date. When significant changes are made, we may send a notice via email. Your continued use of our paid services after any changes constitutes your agreement with the revised policy.

By purchasing any Service or product from GameVista, you acknowledge that you have read this Refund Policy and agree to its terms. This policy is part of the broader Terms & Conditions and Privacy Policy on our Website.